Return and Refund Policy

The 60-Day Happiness Promise

We stand behind every kit we ship. If you are not happy with your results, we will make it right.

60 days from delivery to reach out
Our Promise

How the Happiness Promise Works

We built AuraVe as a support system, not just a kit. Here is exactly what that means when it comes to returns.

Try your first lift. Follow the guide. If you do not love the results, reach out within 60 days.

Our team will help you troubleshoot first. Many first-time issues (adhesive placement, timing, pad size) are easy fixes once we know what happened.

If we cannot make it right, we will refund your kit. No run-around. No hidden terms. No re-stocking fees.

What Qualifies

What Qualifies for a Refund

To keep things fair for everyone, here is what is and is not eligible under our Happiness Promise.

Eligible for refund

  • ✓You tried the kit and were not satisfied with your results (within 60 days of delivery)
  • ✓Your kit arrived damaged, defective, or with missing components
  • ✓You received the wrong product
  • ✓You experienced a reaction and stopped use (medical documentation may be requested)

Not eligible for refund

  • ✗Requests made more than 60 days after delivery date
  • ✗Kits purchased through third-party sellers or resellers (contact them directly)
  • ✗Refund requests without prior attempt to troubleshoot with our support team
The Return Process

How to Start a Return

Four simple steps. Most refunds are approved within one business day of your request.

1
Reach out to our team Send us a message through our contact page or email support@auraveco.com. Include your order number and a brief note about what happened.
2
We troubleshoot first A real person on our team will reply within 24 hours to help you troubleshoot. Many first-lift issues are simple fixes.
3
Refund approved if needed If troubleshooting does not solve the issue, we approve your refund and email you confirmation. No return shipping required for defective or unsatisfactory kits.
4
Refund issued to your original payment method Once approved, your refund is processed within 3 to 5 business days. Bank processing time may add another 5 to 10 business days for the funds to appear.

Refund timeframe

24 hrs
Team response time
1 day
Refund approval
5-10 days
Funds in your account
Damaged, Defective, or Wrong Item

Damaged, Defective, or Wrong Item

If your kit arrives damaged, defective, or you received the wrong product, we handle it fast.

Message us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund, whichever you prefer.

You will not be asked to return a damaged or defective kit. The photo is all we need.

Shipping and Return Shipping

Shipping and Return Shipping Costs

Original shipping was free on your kit. If a refund is approved, the full amount you paid is refunded.

For most Happiness Promise refunds, no physical return is required. Once the refund is approved, you may keep or discard the kit at your discretion.

If a physical return is requested by our team (rare, only in specific quality-control cases), we will provide a prepaid return label at no cost to you.

Ready to Start?

Ready to Reach Out?

Our team responds to every message. Most inquiries get a real human reply within 24 hours.

Contact Support Back to Product

This policy applies to purchases made directly from auraveco.com. Kits purchased through third-party retailers are subject to that retailer's return policy. AuraVe reserves the right to update this policy at any time. Individual results vary. Patch test recommended 24 hours before first use.