We are here to help.
Whether it is a delivery update, a return, or a question before your first lift - real people on our team will get back to you.
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support@auraveco.com
The 60-Day Happiness Promise
Try your first lift. Follow the guide. If you do not love the results, message us within 60 days. No run-around. No hidden terms.
Quick Answers to Common Questions
Some of the fastest answers are already below. If your question is not here, the form above is the best way to reach us.
Orders ship within 2 business days. Standard delivery typically arrives in 3 to 7 business days after that. You will receive a tracking link by email once your order ships.
Message our team within 60 days of receiving your kit. We will help you troubleshoot first and refund your kit if we cannot make it right for you.
Send us a message using the form above and select Refund or Return. Include your order number and a brief note about what happened. We handle returns case-by-case and reply within 24 hours.
First, check the tracking link in your shipping confirmation email. If it has been more than 10 business days since your order shipped and there are no tracking updates, message us above and select Delivery Update. Include your order number.